Field Services Engineer - White Plains NY

Field Services Engineer

Location: White plains NY

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Field Services Engineer provides onsite and remote technical support for hardware, software, and network issues. They install, troubleshoot, and maintain IT infrastructure while ensuring minimal downtime. The role involves direct customer interaction, incident resolution, and adherence to SLAs and safety standards.

Key Responsibilities

• Provide onsite and remote support for hardware, software, network, and peripheral issues

• Install, configure, and maintain desktops, laptops, servers, printers, and network devices

• Diagnose and resolve incidents within defined SLAs, escalating when required

• Perform break/fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities

• Coordinate with remote support teams and vendors for complex issue resolution

• Ensure compliance with security, safety, and customer policies while working onsite

• Document incidents, resolutions, and asset updates accurately in ticketing systems

Essential Skills Required

• Strong troubleshooting skills for hardware, software, and network issues

• Hands on experience with desktops, laptops, servers, printers, and peripheral devices

• Working knowledge of Windows OS, basic networking (LAN/WAN), and ITSM tools Ability to perform IMAC, break/fix, and onsite support activities independently Good communication and customer handling skills

• Ability to work under pressure and meet SLA commitments

• Awareness of security, safety, and compliance standards

Education Qualifications Required:

• Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field

Salary and Other Compensation:

The annual salary for this position is between $ 63,000 to $74,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.