Field Service Support JR

Field Service Support

As a Field Service Support you will make an impact by providing full desktop support with a focus on remote assistance. You will be a valued member of the IT infrastructure team.

In this role, you will:

• Provide comprehensive desktop support to ensure smooth operation of IT systems in a hybrid work environment.
• Troubleshoot and resolve technical issues remotely ensuring minimal disruption to end-users.
• Collaborate with team members to implement effective solutions for complex technical challenges.
• Maintain and update system documentation to reflect current configurations and procedures.
• Monitor system performance and proactively address potential issues to optimize efficiency.
• Assist in the deployment and configuration of new hardware and software as needed.
• Ensure compliance with company policies and industry standards in all technical operations.
• Communicate effectively with stakeholders to understand their technical needs and provide appropriate support.
• Participate in regular team meetings to discuss ongoing projects and share insights.
• Contribute to the development of best practices for desktop support and remote assistance.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Provide training and guidance to end-users to improve their technical proficiency.
• Support the IT team in various projects and initiatives to drive organizational success.

Work model: onsite

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Intermediate level of English
• Possess strong problem-solving skills with a focus on delivering effective solutions.
• Demonstrate proficiency in remote desktop support and troubleshooting techniques.
• Exhibit excellent communication skills to interact with diverse stakeholders.
• Have a solid understanding of IT infrastructure and desktop support tools.
• Show ability to work independently and collaboratively in a team environment.
• Display eagerness to learn and adapt to new technologies and processes.
• Hold a degree in Computer Science Information Technology or a related field.

These will help you stand out:

• CompTIA A+ Certification or equivalent in desktop support.
• Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.