Executive - deskside Support

Sr. Deskside Engineer

Location: Beachwood, OH (Onsite)

Role Description:

• Provide on-site technical support to executives and VIPs, addressing their issues promptly and efficiently.

• Troubleshoot hardware and software problems, diagnose issues, and implement effective solutions.

• Configure, install, and maintain desktops, laptops, mobile devices, printers, and other peripherals.

• Set up and manage software applications, ensuring compatibility and proper functionality.

• Provide user training and guidance on new technologies and applications. Focus on Microsoft offerings including Office365, Teams, SharePoint, One Drive

• Maintain accurate documentation of all support interactions and resolutions.

• Anticipate potential issues and proactively take steps to prevent them.

• Escalate complex issues to senior IT staff as needed.

• Remain up-to-date on the latest technologies and trends in the IT industry.

• Always maintain a professional and courteous demeanor.

Skill Proficiency:

• PC hardware and software, including Windows, macOS, and mobile operating systems.

Years of Experience: 5-8 Years

Basic Knowledge: Yes

• Microsoft Teams Meetings and conferencing equipment.

Years of Experience: 5-8 Years

Basic Knowledge: Yes

• Effective communication and interpersonal skills, with the ability to build rapport with Executives and VIPs.

Expertise: Excellent

Basic Knowledge: Yes

• Excellent troubleshooting and problem-solving skills.

Years of Experience: 5-8 Years

Basic Knowledge: Yes

What We Offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

• Flexible health and financial benefits to support you and your eligible dependents —from day one.

• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.