EUC IT Support Engineer

AV EBC Engineer

The AV EBC Engineer provides audio/visual conferencing support as part of the FS Team, ensuring high-quality AV experiences for meetings and events. This position is based onsite; remote work is not available.

Key Responsibilities:

• Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.
• Configure, troubleshoot, set up, and maintain AV systems and related equipment.
• Independently manage critical AV meetings, including executive and director-level sessions.
• Respond to ad-hoc AV support requests from senior stakeholders.
• Install, test, and support IP Phones, AV systems, and conference calls.
• Configure iPads for conference room calendar integration.
• Conduct daily device checks of AV equipment at designated locations.
• Support vendors during new AV device installations and on-site troubleshooting.
• Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).
• Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).
• Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.
• Provide customer support at Tech Lounge, prioritizing and resolving inquiries.
• Install new programs, manage updates, and provide technical support.
• Provide hands-on support for network, server, and conferencing teams.
• Install, maintain, and troubleshoot client software and hardware on-site or remotely.
• Troubleshoot and resolve tickets within agreed service levels (SLAs).
• Assist in developing and documenting process improvements.
• Provide technical support for events, video conferencing, and audio/visual setups.

Requirements:

• Minimum diploma in IT, Engineering, or Audio Visual, or equivalent experience.
• At least 2 years' experience with Mac OSX in an enterprise environment, including installation and troubleshooting.
• Solid knowledge of Mac and Windows operating systems and latest technologies.
• Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred.
• Experience with ticketing systems (e.g., ServiceNow).
• Excellent analytical and customer service skills.
• Commitment to continuous learning and skills development.

What We Offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.