End User Computing Lead Engineer

EUC Lead

The EUC Lead is responsible for overseeing the end-user computing environment within an organization. This includes managing hardware, software, support services, and ensuring optimal user experience and productivity. The role involves strategic planning, team leadership, and continuous improvement of EUC systems and processes.

In this role, you will:

• Develop and implement EUC strategy aligned with IT and business goals.
• Lead and manage the EUC team, including desktop support specialists and engineers.
• Collaborate with IT and business stakeholders to enhance user experience and productivity.
• Stay current with emerging technologies and trends in EUC.
• Manage and support all end-user hardware (desktops, laptops, mobile devices, printers).
• Oversee installation, configuration, and maintenance of end-user software and applications.
• Ensure effective incident management and resolution of IT support issues.
• Manage device lifecycle: procurement, asset tracking, upgrades, and disposal.
• Implement and enforce IT policies, security standards, and compliance.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an Onsite position requiring 5 days a week in a client office in Everett, WA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

In this role, you need:

Knowledge on EUC operations and tools

Good knowledge of ticketing tools (preferably Service Now)

Understand EUC concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Incident and Change Management etc.

Knowledge on MS Office and Teams

Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Breakfix issues

Taking ownership of issues through to resolution on all appropriate requests.

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.

Effective communication in English mandatory.

Salary and other compensation:

Applications will be accepted until October 22, 2025.

The annual salary for this position is between $79,000 to $92,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.