Desktop Support – Level II

Desktop Support – Level II

As a Desktop Support Technical, you will play a crucial role in managing and supporting desktop environments in a dynamic work environment. With a focus on remote desktop support, the candidate will ensure seamless operations and provide expert guidance to the team. The role requires a proactive approach to problem-solving and a commitment to enhancing user experience.

Location: Framingham, MA

Responsibilities:

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Guide users with simple, step-by-step instructions on installing applications
• Conduct remote troubleshooting
• Document the tickets with troubleshooting steps and resolve the incidents
• Direct unresolved issues to the next level of support personnel
• Help create technical documentation and manuals (KA) for known issues
• Image and deploy Laptops/Desktops/Tablets to end users
• Asset Management (stock level check, tracking, receiving)
• Coordinating office moves

Qualifications:

• Possess a strong background in desktop support with a focus on remote assistance.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.
• Exhibit strong communication skills to interact effectively with users and team members.
• Have a solid understanding of network infrastructure and its impact on desktop systems.
• Show proficiency in using remote support tools and technologies.
• Display a commitment to staying updated with the latest industry trends and technologies.

Certifications Required:

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate

Work Authorization:

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning, and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents — from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.