Desktop Support Lead (onsite)

Desktop Support Lead

As a Desktop Support Lead you will make an impact by managing and optimizing IT infrastructure services. You will be a valued member of the team and work closely with the Banking team.

In this role, you will:

• Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions.
• Coordinate Incident Management activities to swiftly resolve issues and restore services.
• Provide expert support and guidance to the Service Desk team to enhance customer satisfaction.
• Utilize ServiceNow to streamline IT service management processes and improve efficiency.
• Implement and maintain Windows-based systems to ensure optimal performance and security.
• Collaborate with cross-functional teams to identify and address infrastructure challenges.
• Monitor system performance and proactively address potential issues to prevent downtime.
• Develop and maintain documentation for IT processes and procedures to ensure consistency.
• Conduct regular audits and assessments to ensure compliance with IT standards and policies.
• Train and mentor junior team members to build a strong and knowledgeable IT team.
• Participate in rotational shifts to provide 24/7 support and ensure continuous service availability.
• Analyze and report on IT service metrics to identify areas for improvement and drive enhancements.
• Engage with stakeholders to understand business needs and align IT services accordingly.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office in Irving, TX.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Possess strong expertise in Change LifeCycle Management and Incident Management.
• Demonstrate proficiency in using ServiceNow for IT service management.
• Have in-depth knowledge of Windows operating systems and related technologies.
• Exhibit excellent problem-solving skills and the ability to work under pressure.
• Show strong communication skills to effectively interact with team members and stakeholders.
• Display a proactive approach to identifying and resolving IT infrastructure issues.
• Hold a bachelor’s degree in Information Technology or a related field.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until October 9, 2025.

The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.