Deskside Support Technician

Deskside Services Technician

We are seeking an experienced Deskside Services Technician with Desktop Support experience to join our dynamic team. The role involves providing technical support in a hybrid work model ensuring seamless operation of desktop systems. The candidate will contribute to optimizing system performance and enhancing user experience aligning with our company's mission to deliver exceptional IT solutions.

About Cognizant's CIS Practice

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will:

• Provide technical support for desktop systems ensuring efficient and effective resolution of issues.
• Oversee the installation configuration and maintenance of desktop hardware and software.
• Collaborate with team members to troubleshoot and resolve technical problems.
• Monitor system performance and implement improvements to enhance user experience.
• Assist in the development and implementation of IT policies and procedures.
• Ensure compliance with company standards and industry best practices.
• Maintain accurate documentation of system configurations and support activities.
• Communicate effectively with users to understand and address their technical needs.
• Support remote work environments ensuring connectivity and access to necessary resources.
• Coordinate with vendors for hardware and software procurement and support.
• Provide training and guidance to users on system functionalities and best practices.
• Participate in team meetings and contribute to the continuous improvement of IT services.
• Stay updated with the latest technology trends and advancements in desktop support.

What You'll Need To Succeed:

• Possess a strong understanding of desktop support and remote work technologies.
• Demonstrate proficiency in troubleshooting hardware and software issues.
• Exhibit excellent communication and interpersonal skills.
• Have experience in a hybrid work model supporting both in-office and remote users.
• Show ability to work independently and as part of a team.
• Display knowledge of IT policies procedures and best practices.
• Hold a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

Applicants must be physically located in the US and have valid US work authorization. We are unable to offer visa sponsorship. Applications will be accepted till Sep 13th 2025.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.