Deskside Engineer Lead

Deskside Lead

Join our team as a Deskside Lead where you will leverage your expertise in desktop support to ensure seamless operations in a hybrid work model. With 5 to 8 years of experience you will play a crucial role in maintaining and enhancing our IT infrastructure providing support and contributing to the overall efficiency of our organization. This role offers the opportunity to make a significant impact on our company’s success and the satisfaction of our clients.

Location: Av. Insurgentes Sur 2475, Piso 3, Colonia Loreto, Alvaro Obregon, 01090 Ciudad de México

Responsibilities

We are seeking a dedicated Technical Lead with 5 to 8 years of experience in Desktop Support to join our team.

• Oversee the daily operations of desktop support ensuring all technical issues are resolved efficiently.
• Provide expert guidance and troubleshooting for hardware and software issues to maintain optimal system performance.
• Collaborate with IT teams to implement and improve support processes enhancing user satisfaction.
• Develop and maintain documentation for support procedures and technical solutions.
• Ensure timely response and resolution of support tickets prioritizing tasks based on urgency and impact.
• Coordinate with vendors and suppliers to manage hardware and software procurement and maintenance.
• Monitor system performance and provide recommendations for upgrades or improvements.
• Conduct regular training sessions for team members to enhance their technical skills and knowledge.
• Implement security protocols to protect company data and ensure compliance with industry standards.
• Facilitate communication between technical teams and end-users to ensure clear understanding of issues and solutions.
• Analyze support trends to identify areas for improvement and implement strategic solutions.
• Lead projects aimed at enhancing desktop support services and infrastructure.
• Provide exceptional customer service ensuring a positive experience for all users.

Qualifications

• Possess strong analytical and problem-solving skills to address complex technical issues effectively.
• Demonstrate proficiency in desktop support technologies including hardware and software troubleshooting.
• Exhibit excellent communication skills to interact with team members and end-users clearly.
• Have a solid understanding of ITIL processes and best practices in desktop support.
• Show experience in managing and prioritizing multiple tasks in a fast-paced environment.
• Display a proactive approach to learning new technologies and staying updated with industry trends.
• Hold a bachelor’s degree in Computer Science Information Technology or a related field.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents—from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.