Desk Side Support Engineer (on - site | German & English)

Desk Side Support Engineer (On-site | German & English)

Location: On-site, 5 days per week Contract Duration: 3 years Working Hours: 08:30 AM – 5:30 PM

Role Overview

We are looking for a Desk Side Support Engineer to provide hands-on IT support to end users in a fully on-site environment. This is a long-term, 3-year role suited for professionals who enjoy direct user interaction and resolving day-to-day IT issues in a corporate setting.

Key Responsibilities

• Provide desk-side and walk-up IT support to end users
• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, printers, peripherals, and mobile devices
• Work with Windows OS and standard enterprise applications
• Log, track, and update incidents and service requests in the ticketing system (ServiceNow)
• Coordinate with remote support teams and escalate when required
• Follow IT processes, security standards, and SLAs
• Deliver a professional, customer-focused support experience

Required Skills & Experience

• Experience in Desk Side / Desktop / On-site IT Support
• Strong troubleshooting skills in an end-user environment
• Fluent German and English (mandatory)
• Familiarity with ITIL-based support environments
• Strong communication skills and service mindset
• Ability to work independently in a fully on-site role

Work Environment

• 100% on-site role – 5 days per week in the office
• Fixed working hours: 08:30 AM – 5:30 PM
• Corporate office environment with direct end-user interaction

What We Offer

• Health Insurance Allowance for peace of mind
• Annual Performance Bonus to reward your impact
• Long-term employment opportunity (3-year engagement)
• Relocation Support for candidates moving from abroad
• A collaborative, international work culture with opportunities for continuous learning and growth

About Us

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.