Data Operations

Data Operations General Services

We are hiring an exceptional individual to work supporting one of our clients as a Data Operations General Services professional. Responsibilities include:

• Program management
• Application metrics
• Documentation of applicable applications/support procedures
• Application onboarding

Application/Platform Maintenance:

• Routine maintenance i.e. upgrades
• Corrective maintenance - incident/problem/defect resolution
• Preventative maintenance – efficiency, reliability, and maintainability improvements

Production Support:

• Incident management - work on incidents as assigned
• Track, manage, and resolve incidents assigned to the queue for supported applications.
• Incident trend analysis/analysis for incident root cause
• Problem identification and resolution
• Metrics – platform/application capacity and health metrics
• Continuity – executing disaster recovery plans, population of plan information
• Create/update documentation, knowledge base articles, run books.
• Change ticket tasks, perform activities/validations, etc., as assigned
• Work on job failures/abends
• Identify root cause and suggest fixes.
• Engage development/engineering teams for complex production issues as needed.
• Perform shift handover and takeover activities from between locations.
• Suggest best practices, propose, and implement process improvements.

Operations Support:

• Application/platform monitoring and event management
• Implementation/Deployment activities

Service Requests:

• Work on service requests as assigned
• Work on releases and coordinate with development/engineering teams during release

Deep knowledge in one of the following FIS applications: IST Switch, Clearing, MAS, CBK, Data Navigator.

Language: English (fluent).

What We Offer:

• The chance to work with impact.
• Ownership over your career.
• The opportunity to thrive on a high caliber team with heart.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents.
• True work-life balance.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.