Customer Support - voice

PE-Maps Role

We are seeking a motivated individual for the PE-Maps role requiring 0 to 2 years of experience. The ideal candidate will possess strong Korean language skills and a passion for customer support. This role involves working from our office during day shifts with no travel required. The candidate will contribute to enhancing customer satisfaction and operational efficiency.

Responsibilities

• Communicate effectively with Korean-speaking clients to address their inquiries and concerns.
• Provide exceptional customer support by understanding and resolving issues promptly.
• Collaborate with team members to ensure a seamless customer experience.
• Utilize Korean language skills to translate and interpret customer needs accurately.
• Maintain accurate records of customer interactions and transactions.
• Assist in developing strategies to improve customer satisfaction and retention.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Support the team in achieving performance targets and objectives.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute to the development of customer support materials and resources.
• Ensure compliance with company policies and procedures in all customer interactions.
• Engage in continuous learning to stay updated with industry trends and best practices.
• Foster a positive and collaborative work environment to achieve team goals.

Qualifications

• Demonstrate proficiency in Korean language both written and spoken at a novice level.
• Possess excellent communication and interpersonal skills.
• Exhibit strong problem-solving abilities and attention to detail.
• Show a willingness to learn and adapt to new challenges.
• Have a basic understanding of customer support principles and practices.
• Display a customer-centric mindset with a focus on delivering quality service.
• Experience in customer support is a plus but not mandatory.

Certifications Required

Korean Language Proficiency Test (KLPT) or equivalent certification. Proficiency in Korean language both written and spoken at a novice level.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.