Customer Support - trainer
Cognizant
Trainer
Trainer
Responsibilities
Onboard and train Supplier's agents
Accountable for the hiring/onboarding success of new agents, along with ongoing training needs that arise from performance improvement plans or new policy/process changes.
Hold calibrations and meetings with the Bolt training team.
Ensure compliance with all relevant policies, procedures, and regulations, including those related to Bolt's customer privacy and data security.
Responsible for preparing weekly and monthly training reports
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.