Customer Support Assistant

Customer Support Assistant

The Customer Support Assistant will be responsible for delivering high-quality customer support across different platforms. The role requires strong communication skills, customer-centric behavior, and adherence to compliance and service delivery standards in a 24/7 environment.

Key Responsibilities

• Handle customer interactions through different channels
• Resolve customer queries accurately within defined SLAs
• Document interactions correctly in CRM/ticketing systems
• Adhere to schedule, quality standards, and information security policies.
• Meet individual and team performance benchmarks defined by the process.
• Participate in training, calibrations, and continuous improvement initiatives.

Required Experience & Skills

• Experience in Contact Center / BPO operations
• Strong proficiency in Brazilian Portuguese; excellent verbal and written communication.
• Experience customer support through different channels
• Working knowledge of CRM tools and basic systems navigation
• Strong customer focus, problem-solving, and multitasking skills

Shift Requirements

• Work model Work From Office

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.