Customer Service Rep - remote - Remote Eligible

Cognizant Customer Service Position

Cognizant is one of the world's leading professional services companies, helping clients modernize technology, reinvent processes, and transform experiences. We are looking to expand our team. Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!

Our Customer Service position will be working remotely providing support to customers by handling service and delivery issues. This position receives and responds to inbound calls, inquiries, and communications from customers and other customer representatives.

Responsibilities:

• Responding to customers via phone and email such as general inquiries, feedback, or incidents.
• Using internal systems for tracking and troubleshooting.
• Following documented procedures and training.
• Answers detailed inquiries and resolves customer problems.
• Resolving detailed customer issues (order entry, order modification, customer billing and payments).
• Handling email interactions as assigned.
• Other related duties as assigned.

Operational hours: Monday through Saturday – 9am-9pm EST – varies shifts available within those hours.

Qualifications:

• 1+ years of experience in a customer service inbound call center
• High School diploma or GED
• Strong written and oral communication skills.
• Ability to work in a fast-paced team environment.
• Experience working on computers, using multiple applications, and using the phone simultaneously, strong keyboard skills and accurate data entry.
• Able to multi-task and pay close attention to details.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Hourly Rate and Other Compensation:

Applications will be accepted until September 12, 2025.

The hourly rate for this position is $15.00 per hour.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.