Customer Service - Portuguese

Job Title

Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is a leading corporate organization committed to encouraging diversity, equity, and inclusion in the workplace. We believe that different perspectives drive innovation and lead to greater success.

Eligibility / Qualifications

• Bachelor's degree of Psychology, Pedagogy, Social Work, Communication or similar degree (graduated)

Critical Skills

· Effective communication and active listening

· Problem-solving ability

· Emotional intelligence

· Empathy and customer orientation

· Ability to maintain confidentiality and act with integrity

Complementary (Non-Priority) Skills

· Experience using platforms such as ServiceNow or other ticketing tools

· Familiarity with multi-channel support protocols (voice, email, chat)

Key Attributes

· Proactive and service-oriented mindset

· Ability to work in a dynamic and sensitive environment

· Commitment to ethical standards and confidentiality

Language Requirements

Advanced Portuguese level

Upper intermediate English level

Location

Mexico City

Documents Required

• Resume

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.