Clinical Field Service Technician (onsite)

Clinical Field Service Technician

As a Clinical Field Service Technician, you will make an impact by supporting users of computers and software systems. You will be a valued member of the team and work collaboratively with Healthcare teams.

In this role, you will:

• Provide support for users of computers and software systems.
• Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
• Provide general training for relevant applications and hardware.
• Respond to client inquiries.
• Provide technical support to users.
• Troubleshoot hardware and software issues.
• Provide instructions or directly set up desktop hardware.
• Assist with installation of computer software and operating system updates.
• Record logs of rendered support.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an Onsite position requiring 5 days a week in a client office in Worcester, Massachusetts.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Bachelor's degree in Computer Science or similar field.
• Prior experience in desktop support or related field.
• In-depth knowledge of desktop hardware and software systems.
• Technical experience in managing and supporting desktop, PC, printers, scanners, network, medical devices, etc.
• Medical devices that may include but are not limited to: Cameras, Treadmills (cardiology), Electrocardiogram (EKG) devices.
• Must have good soft skills and people management experience to support physicians and providers.

Salary and Other Compensation:

Applications will be accepted until August/22/2025.

The annual salary for this position is between $37,800–$59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.