Business Development Support (12 Months Contract)

Job Title

Key Responsibilities

Handle inbound and outbound member calls, ensuring clear and professional communication

Manage customer enquiries and deliver quality service throughout the call process

Handle enquiries via phone, email, or live chat and provide timely, accurate information

Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function)

Manage and document case information with accuracy to maintain updated records

Escalate issues according to established guidelines

Provide recommendations to meet customer or provider needs

Uphold a professional, service-oriented approach in all interactions

Qualifications & Requirements

Secondary school graduate

1–3 years of experience in customer service, insurance, healthcare, or related fields

Strong communication, interpersonal, and problem-solving skills

Professional telephone manner and service-driven attitude

Responsible, reliable, and able to handle new challenges

Proficient in Chinese (Cantonese and/or Mandarin) for daily communication

Business-level English speaking proficiency

Knowledge of medical or healthcare insurance products is an advantage

What We Offer

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents—from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.