AVP – Client Partner, Banking And Financial Services

AVP – Client Partner, Banking and Financial Services (Canada)

Leading at Cognizant

This is a leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive.

At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.

About the role

As a AVP – Client Partner in Banking and Financial Services, you will make an impact by growing revenue for Cognizant by managing clients across multiple banking accounts in the Greater Toronto Area. This role will build CxO level connections and work with the larger Cognizant ecosystem to bring and showcase the best of Cognizant to clients. You will be a valued member of the Banking and Financial Services team and work collaboratively with the larger Cognizant ecosystem to bring and showcase the best of Cognizant to clients, as well as external stakeholders.

In this role, you will:

• Own and manage account P&L greater than $100M USD in Cognizant's Banking and Financial Services group to meet or exceed specific revenue and profitability targets.
• Act as the leader of the account to drive new, renewal, and expanded business opportunities, revenue streams, profitable growth, and client satisfaction for all Cognizant solution portfolios.
• Provide timely reporting and actionable insights on sales and customer-related issues or concerns, and works with engagement and delivery leadership to resolves outstanding account challenges.
• Leverage sales insights to motivate service lines to support account growth activities and service innovations.
• Acts as a trusted adviser to clients, builds and leverages C-level account networks, and maintains excellent client satisfaction on behalf of Cognizant.
• Formulate winning long-term account growth plans through collaboration with multiple Cognizant stakeholders (service lines, innovation teams, partners, business teams)
• Drive the communication strategies, events, and coordination requirements needed to maximize collaboration between account and delivery teams.
• Consistently demonstrate the Cognizant Way to Lead, which means operating with Personal Leadership (building trust, collaboration, and inclusion), Organizational Leadership (driving vision and purpose, demonstrating a strategic and enterprise mindset, and creating and communicating a bold direction that inspires purpose), and Business Leadership (exemplifying client focus, managing ambiguity with accountability and results, and operating with financial acumen)

What you need to have to be considered

• 20+ years of industry domain experience in Banking and Financial Services with at least 10+ years in account management and business development roles.
• Experience in managing large, multimillion-dollar client P&L (upwards of $100M USD), including reporting and metric assessment.
• Strong track record of managing different selling contexts, ranging from sales, new sales, sales programs, and existing annuity business.
• Extensive experience in positioning and selling digital services / solutions.
• Bachelor's degree in technology or science, or equivalent experience.
• Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business
• The embodiment of Cognizant's Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It

These will help you succeed

• Understanding of the Canadian banking market.
• Experience in managing large, extensive, global clients involving globally complex deals.
• In-depth understanding of client business, technology, and services sales domains.
• Experience in off-shore delivery models and in managing globally dispersed teams.
• Master's degree in technology, MBA degree, or equivalent experience.

Work model – Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Toronto, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.