Application Support Analyst – Aged Care Solutions

Application Support Analyst

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

We are seeking a skilled and driven Application Support Analyst to join our aged care/hospital care application support team. The ideal candidate will have strong technical troubleshooting experience across front-end and back-end systems, excellent SQL/database skills, and a keen understanding of healthcare domain applications. You will work closely with development, QA, DevOps, and infrastructure teams while acting as a mentor to L1 and junior support teams. This is a critical role in ensuring business continuity and optimizing application performance.

Mandatory Skills

• Incident & Service Request Management using ITSM/ITIL frameworks
• Experience with Microsoft platforms (Azure, Service Manager, Dynamics 365)
• SQL and Database Querying
• Knowledge of PowerShell scripting and API integrations
• Familiarity with DevOps tools (Octopus Deploy, Jira, Confluence)
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management skills
• Application monitoring and performance diagnostics

Roles And Responsibilities

• Provide L1.5 and L2 application support for aged care and hospital systems
• Analyse and troubleshoot application issues across UI, middleware, and database layers
• Develop and execute SQL scripts, debug code, and implement fixes for production incidents
• Manage incidents, change requests, and service tickets, ensuring adherence to SLAs
• Monitor application health, proactively identifying and addressing performance bottlenecks
• Coordinate with development teams on sprint backlog issues, enhancements, and bug fixes
• Perform testing and validation of configuration changes in staging/test environments
• Support application configuration, patch deployments, and system migrations
• Mentor junior support staff on tools, processes, and knowledge sharing
• Engage in escalation handling and collaborate with leadership for high-impact issues
• Maintain technical documentation and contribute to knowledgebase development
• Actively contribute to process improvement and team collaboration initiatives

Qualifications & Certifications (Optional)

• Bachelor's degree in Information Technology, Computer Science, or related field
• ITIL Foundation Certification preferred
• Microsoft Certifications (e.g., Azure Fundamentals, Dynamics 365) desirable

Salary Range: >$100,000

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.