Service Writer - Diesel Shop

Service Writer - Diesel Shop

Des Moines, IA

Professional Services – Talent Solutions

Full Time

On-site

Our client is looking for a Service Writer, the primary purpose of this position is to provide support to the Shop Supervisor and shop staff and act as a liaison between customers and the shop. This person must be able to communicate respectfully and professionally with customers, vendors and employees.

Duties and Task

• This position demonstrates that THE CUSTOMER IS THE FIRST PRIORITY and that every employee is here to fully support that priority with quality work, service and on time job completion second to none. Employee must always maintain a professional attitude with customers and other employees.
• Answer all incoming calls for requests for services. Listen thoroughly to customers' complaints and concerns.
• If service calls are requested, dispatch available technician. Adjust technician's schedules as necessary to accommodate incoming calls for roadside services.
• Document all service requests, vehicle and/or equipment issues, in addition to any other customer concerns accurately, utilizing shop software.
• When estimates are requested, obtain parts pricing, determine estimated labor time utilizing Motor Truck Labor Guide or internal history of similarly completed repairs and efficiently respond to customer within 24-48 hours.
• Schedule appointments and create new service order, listing customer stated equipment drop off dates and times, making sure to always ask customer how soon repairs need to be completed for scheduling purposes.
• For repairs that carry over into multiple days, make daily contact with customers, updating them on the status of their repairs, utilizing either email or phone.

Qualifications

• Requires valid current Iowa driver's license.
• 1 year of employment in diesel or automotive environment, including scheduling.
• Employee must work professionally and be respectful of all other employees of this company.
• All employment is contingent on passing a pre-employment drug test.
• Employee understands all employees must submit to random drug/alcohol testing if they are randomly selected throughout the year, at no cost to the employee.

$18 - $24 an hour