TRUCK Service Advisor

Truck Service Advisor (TSA)

Join our team! It's not just a job, but an opportunity to grow by having fun and becoming part of the Coffee Cup Travel Plaza TA Express! We focus on teamwork, community, efficiency, hard work, and autonomy to create a focused and positive workplace that benefits our team and guests.

We're opening a brand-new Truck Shop in Steele, ND soon! Training will take place at our Summit, SD location until Steele is ready for its grand opening—giving you the chance to learn, connect, and build your skills before day one in the new shop.

Benefits available for all team members include:

• Weekly pay
• 401(k) with company matching
• Paid Time Off
• Premium pay for overnight shift
• Opportunity for wage increase after certifications & annual merit review
• Coffee Cup scholarships for recently graduated team members or children of team members (select locations)
• Access to Employee Assistance Program
• Coffee Cup Wellness Program
• Team recognition reward program
• Free birthday meal
• Shift meal 50% discount
• Team member referral bonus
• Years of Service gift & bonus
• Free coffee & fountain drink while on shift
• Corporate Coaching

Additional benefits for full-time team members include:

• Company-sponsored Health Plan
• Health Savings Account
• Vision, Dental, & Life Insurance
• Flexible spending accounts – medical and childcare
• Short Term Disability

Summit, SD: Commuter rooms are available for out-of-town team members who wish to travel to the location and work a condensed work week.

Steele, ND: Housing available

Compensation

$18 to $20 an hour

The Truck Service Advisor serves as the first point of contact for professional drivers and fleet customers in the TA Truck Service shop. This role is responsible for greeting customers, understanding their service needs, creating accurate repair orders, and coordinating work with shop technicians. The TSA provides clear communication on estimates, timelines, and repair status while ensuring all company procedures are followed. Strong customer service, organizational skills, and attention to detail are key, as this position directly impacts driver satisfaction and shop efficiency.

Key Responsibilities:

• Greet drivers and gather service information.
• Create and process repair orders accurately.
• Communicate with technicians and relay updates to customers.
• Ensure safety and compliance standards are followed.
• Provide excellent customer service in a fast-paced environment.

Requirements:

• Possess and maintain a clean driving record.