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Intern - IT Support

Maintain and track all IT assets throughout their lifecycle to ensure operational efficiency
Nugegoda, Western Province, Sri Lanka
Internship
3 weeks ago
Codimite

Codimite

An IT solutions provider specializing in software development, web and mobile applications, and digital transformation services.

IT Support Intern

IT Support Intern plays a key role in ensuring the availability, security, and tracking of all IT assets while supporting day-to-day network and infrastructure stability. The role bridges technical support, inventory control, and basic network administration, helping maintain operational efficiency across the organization. Key Responsibilities:

  • Maintain a centralized inventory of all hardware and software assets.
  • Handle provisioning and de-provisioning of laptops, monitors, peripherals, and software licenses.
  • Tag and track all IT assets throughout their lifecycle, including assignment, return, damage, or disposal.
  • Support internal audits and ensure compliance with asset handling policies.
  • Coordinate with Admin and HR for equipment setup during onboarding and recoveries during offboarding.

Network & IT Infrastructure

  • Monitor office Wi-Fi, switches, routers, and ensure stable internal connectivity.
  • Assist with VPN configurations, local server access (if any), and basic firewall settings.
  • Troubleshoot internet outages, access issues, or device connectivity problems.
  • Maintain network documentation (IP maps, hardware placement, credentials if permitted).

Technical Support

  • Provide 1st-line support for software and hardware issues for team members.
  • Assist with system access, device setup, and software installations.
  • Escalate issues to vendors or senior IT support as needed.

Documentation & Compliance

  • Keep up-to-date logs of asset issuance, network incidents, and access control.
  • Work with the People & Culture team to ensure IT-related policies are followed during employee transitions.

Required Skills:

  • Strong knowledge of IT hardware and software management.
  • Basic understanding of networking concepts.
  • Basic knowledge with troubleshooting hardware, software, and connectivity issues.
  • Familiarity with IT asset management tools or inventory systems.
  • Attention to detail and strong organizational skills for tracking assets and maintaining documentation.
  • Good communication skills for collaborating with cross-functional teams and supporting end-users.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

What We Offer:

  • Competitive remuneration package.
  • Performance based benefits.
  • Flexible working hours.
  • Exposure to new technologies and working with a dynamic team.
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Intern - IT Support
Nugegoda, Western Province, Sri Lanka
Support
About Codimite
An IT solutions provider specializing in software development, web and mobile applications, and digital transformation services.