Intern - IT Support

IT Support Intern

IT Support Intern plays a key role in ensuring the availability, security, and tracking of all IT assets while supporting day-to-day network and infrastructure stability. The role bridges technical support, inventory control, and basic network administration, helping maintain operational efficiency across the organization. Key Responsibilities:

• Maintain a centralized inventory of all hardware and software assets.
• Handle provisioning and de-provisioning of laptops, monitors, peripherals, and software licenses.
• Tag and track all IT assets throughout their lifecycle, including assignment, return, damage, or disposal.
• Support internal audits and ensure compliance with asset handling policies.
• Coordinate with Admin and HR for equipment setup during onboarding and recoveries during offboarding.

Network & IT Infrastructure

• Monitor office Wi-Fi, switches, routers, and ensure stable internal connectivity.
• Assist with VPN configurations, local server access (if any), and basic firewall settings.
• Troubleshoot internet outages, access issues, or device connectivity problems.
• Maintain network documentation (IP maps, hardware placement, credentials if permitted).

Technical Support

• Provide 1st-line support for software and hardware issues for team members.
• Assist with system access, device setup, and software installations.
• Escalate issues to vendors or senior IT support as needed.

Documentation & Compliance

• Keep up-to-date logs of asset issuance, network incidents, and access control.
• Work with the People & Culture team to ensure IT-related policies are followed during employee transitions.

Required Skills:

• Strong knowledge of IT hardware and software management.
• Basic understanding of networking concepts.
• Basic knowledge with troubleshooting hardware, software, and connectivity issues.
• Familiarity with IT asset management tools or inventory systems.
• Attention to detail and strong organizational skills for tracking assets and maintaining documentation.
• Good communication skills for collaborating with cross-functional teams and supporting end-users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

What We Offer:

• Competitive remuneration package.
• Performance based benefits.
• Flexible working hours.
• Exposure to new technologies and working with a dynamic team.