Account Manager

Account Manager

Be part of our next chapter. For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

The Account Manager will be responsible for the management and success of one of Coates' key US-based, QSR accounts, overseeing and developing account management for an increasing number of projects. This is an important role in our account management organization and US business, in which you will work closely with the client, Account Lead(s) and all of Coates' functional business units to achieve critical operational and commercial performance objectives for Coates and for the client.

Responsibilities:

• Ensure brand performance and related financial objectives are met, including compliance with Coates' contractual commitments
• Take an important leadership role in account management for the client brand, being a strong liaison for your client to the rest of the company and vice versa
• Ensure the correct processes and systems are being used within the account management team for this brand
• Identify and capitalize on opportunities for margin and profit improvement
• Establish relationships with client decision makers to ensure alignment of expectations and client satisfaction with Coates' service
• Manage and take responsibility, as aligned with your Account Lead(s), for financial planning and budgeting activities, with accurate and up to date P&L for the brand

Qualifications & Experience:

• Proven ability to identify, develop, and implement solutions to achieve operational and financial targets
• Proven ability to manage a team, adhering to defined processes and using specified systems correctly
• Proven ability to identify and capitalize on opportunities for margin and profit improvement
• Ability to build, cultivate, and manage strong client relationships
• Deep understanding of digital merchandising and QSR industry or demonstrably transferable categories or industries
• Proven ability to prioritize business and customers goals and develop growth opportunities
• Versatility, flexibility and genuine enthusiasm for working in a dynamic commercial environment in which client and company priorities change frequently
• Excellent interpersonal skills with the ability to engage and collaborate easily with peers and junior and senior stakeholders alike
• Excellent communication skills with the ability to communicate accurately, relevant and timely information internally and to the client
• Attention to detail in your planning, communication and execution

Capabilities:

• Accountable: Delivering on Customer Revenue and Margin
• Meeting KPI's for Order to Cash Process
• Influence: Technology, deployment and supply chain team on customer requirements and approach
• Account Management Director on client strategy
• Responsible: For Dunkin stakeholder management and ensuring high levels of customer satisfaction
• Embedding operational processes in the Account management function to ensure order to cash process is operated efficiently

$100,000 - $120,000 a year. The annual base salary range for this position is based on the candidate's experience, qualifications, and skill set. The position is also eligible for an annual discretionary bonus. In addition, Coates Group offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).

About Coates. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that cares. Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More. We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory. It has come to our attention that unauthorized individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organization, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:

• - Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com "
• - We do not contact employment candidates via email to solicit personal or financial information
• - All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
• - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.