Call Center Peer Support Coordinator

Call Center Peer Support Coordinator

At Coastal Horizons, we are dedicated to making a positive impact on individuals and communities. As a leading provider of comprehensive behavioral health services, we believe in the power of compassionate care, inclusivity, and teamwork. We are currently seeking a motivated and passionate Call Center Peer Support Coordinator to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.

Job Title: Call Center Peer Support Coordinator

Location: On-site

County: New Hanover and Brunswick Counties

Schedule: Monday to Friday, Full Time

We are seeking a dedicated and compassionate Call Center Peer Support Coordinator to join our team. The ideal candidate will be responsible for providing oversight, guidance, and direction to peer support staff responding to incoming calls. This position will oversee daily operations of the call center and respond to incoming calls. This position is responsible for staffing cases and assisting in coordination of care to new or potential clients enrolling in services at Coastal Horizons. This role requires the ability to work autonomously, while still receiving appropriate supervision to ensure best practices and client care. A valid driver’s license and/or government-issued ID is required. Must have reliable transportation.

Position Highlights:

• Maintaining and ensuring all documentation is accurate, complete, and compliant with relevant laws and regulations.
• Collaborate with other healthcare professionals to provide holistic care to clients.
• Provide ongoing clinical support and guidance to Call Center peer support staff as they respond to incoming calls.
• Participate in regular supervision and team meetings for continuous learning and professional development.
• Adhere to ethical standards and organizational policies while fostering a positive and supportive environment for clients.

Required Educational/Qualifications:

• HS Diploma or higher, combined with knowledge of wellness and recovery-based concepts.
• Ability to complete a peer support training program, if needed, to gain certified peer support specialist certification.
• Strong communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a collaborative team.

Salary & Benefits:

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision insurance.
• Educational loan repayment programs & Career growth.
• Retirement savings plan/401K.
• Paid time off programs, rollover hours, 14 paid holidays.
• Employee engagement activities, resource groups, and diversity events.

How to Apply:

Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs@coastalhorizons.org.

EEO Statement:

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.