Manager, Services And Operations

Manager, Services and Operations

Location: Toronto, Ontario

Position Status: Full Time, Contract

Reports to: Director, Operations

Deadline Date: October 29, 2025.

Life is a journey full of challenges, dreams, adventure, and fun. At CNIB Deafblind Community Services (DBCS), we believe life for people who are Deafblind should be no different.

DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize their independence and engagement with the world around them.

We're looking to develop our team with passionate individuals who are interested in making a difference in the lives of others. If that sounds like you, talk to us today about this rewarding career opportunity.

What you'll do for CNIB Deafblind Community Services

In covering a broad range of duties, the Booking Coordinator performs moderately complex administrative work. The position entails, but is not limited to the following general responsibilities:

• Establish service objectives aligned with organizational priorities.
• Develop and implement strategies to grow the client base and optimize service utilization.
• Allocate resources for effective, timely service delivery.
• Contribute to the development and implementation of strategic initiatives
• Facilitate access to funding, technology, and resources for individuals who are Deafblind.
• Monitor and evaluate service quality, client outcomes, and team performance
• Manage crisis and complex cases, within DBCS' scope of practice.
• Supervise staff and measure performance within approved DBCS policies, practices and standards.
• Ensure all services comply with established policies, procedures, and timelines to maintain operational excellence and accountability.
• Oversee volunteer and student placement to enhance program capacity.

Decision Autonomy

• Resolve routine and complex service issues within policy and procedural thresholds.
• Allocate resources to address service issues and meet budget constraints.
• Make decisions regarding program planning, staff resourcing, and service expansion.
• Collaborate on program planning and service standards to achieve organizational goals.

Leadership

• Lead and inspire a multidisciplinary team, with a focus on collaboration and continuous improvement.
• Recruit, train, supervise, and coach staff, including performance evaluations and professional development.
• Assess training needs to enhance operational effectiveness.
• Promote staff wellness, accountability, and retention.

Who you are:

• Proficiency in client management systems and office software.
• Strong interpersonal and alternate communication skills (e.g., sign language and tactile methods).
• Self-directed, organized, and detail-oriented
• Commitment to individual centered approaches and continuous improvement.

We want to hear from you if you have:

• Diploma or degree in human services or related field; graduate level or equivalent related experience preferred.
• Minimum 5 years of experience managing a team, including remote staff.
• Experience in service protocols, standards and practices across all Deafblind services practice areas.

Contact: Sally Teng, Coordinator, People Engagement & Operations

Email: Careers@deafblindservices.ca

CNIB Deafblind Community Services is committed to Employment Equity and Diversity based on merit, transparency, accessibility, and inclusion ensuring that all candidates are given a fair opportunity. We will provide accommodation, accessible formats and communication supports at every stage of the recruitment and selection process upon request.

Please note:

We thank all applicants for their interest in CNIB Deafblind Community Services, however, only those selected for an interview will be contacted. While we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.