Regional Service Manager - Commercial HVAC

Regional Service Manager- Commercial HVAC

Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress.

If you're ready to grow your career, we're glad you found us. At CMS, you'll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team.

Reports to: Business Unit President

FLSA Status: Exempt

Pay: $160,000 to $180,000

The Opportunity

We are seeking an experienced Area Service Manager with leadership experience. This position requires an expert level with performing electrical and mechanical inspection, start-up maintenance on the equipment we sell, repairs, service contract maintenance, project management and leadership responsibilities. This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities. Position requires a high level of correspondence with the service leadership team, Project Managers, Service Coordinators and customers. This is an exciting opportunity to build a regional service business from the ground up.

Responsibilities

• Responsible for all aspects of planning, organizing, and controlling the service contracts, demand service and special projects
• Schedules the appropriate technicians based on knowledge, skill set and abilities for the job scope
• Assess the skill level of each service technician and utilize our Development Plan Process, Manufacturer Training and Career Pathing for continued growth, development, and engagement
• Manage the contract margins to ensure the profitability of each contract and effectively communicate financial status to the Business Unit President.
• Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
• Maintain existing and new vendor/sub-contractor relationships; in order to guarantee competitive pricing and quick turnaround
• Provides technical support and service for HVAC service, cooling tower and water treatment customers to assist them into achieving contract compliance and renewals
• Promotes products and services represented by Custom Mechanical Solutions
• Completes all necessary paperwork, including work orders, service reports, expense reports, call activity reports and monthly schedules
• Provides response to customer complaints and emergencies
• Continues to upgrade product/system knowledge to keep up with changing technologies
• Works closely with Service Admin and Senior Service Technician – Team Lead to maximize travel time and downtime
• Maintain a professional and presentable appearance; along with proficient verbal and written communication skills
• Maintain a team driven morale within the service department and promote the CMS culture
• Ability to successfully direct and coordinate the requirements of customers, employees, suppliers, and service team members.
• Builds and maintains an effective service team committed to customer and employee satisfaction and profitable growth.
• Flexibility to work overtime/weekends, as required
• Regular travel requirements with some overnight travel
• Performs other related duties and responsibilities as required or assigned

The Required Profile

• Bachelor's Degree in related field or 10-15 years of related experience; or equivalent combination of education and experience in commercial HVAC environment
• Must have valid driver's license with good driving record
• Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad)
• Electrical or temperature control experience required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Experienced and advanced knowledge, skills, and abilities with AAON
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
• Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds

Other Skills & Abilities

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements Will be required to work in a field environment, multiple customer sites on a daily basis.

Behavior Skills Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Physical Demands While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Custom Mechanical Solutions is an Equal Opportunity Employment

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.