Student Training And Rotation Program Intern (technical Support Role) - 2027 Graduates Shanghai

SAP China Star Program

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP China STAR (Student Training and Rotation) Program offers a range of possibilities that allows you to continuously broaden your knowledge and pave the way for a successful career. This wide-ranging program of studies offers students an opportunity to develop themselves personally and professionally. Upon completion of your studies, you can consider employment in almost any area of the company. Many graduates of the program find their ideal job in the areas of development, solution support, information technology & service.

What you can expect:

• SAP Internship contract
• Business, Technical & soft-skill trainings
• Additional 1:1 mentoring & coaching
• Gain experience in the area of development, solution support, information technology & service
• Exchange internship abroad
• Opportunity to join SAP after graduation
• Competitive trainee salary
• Various other benefits

What is expected of you:

• Learning position oriented expertise & business knowledge & different technologies of SAP
• Participating in different projects in a rotational way
• Working in international teams
• Progressing & performing well at the university
• Excel academically & professionally

Education/qualifications:

We accept candidates with:

• Bachelor/Master degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
• Full-time student: who will be graduated in 2027 (Is a Must)

Responsibilities (include but are not limited to):

• Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers' issues
• Create supportability and analysis tools for customer use

Skills and competencies:

• An early adopter mindset and the ability to thrive in a changing environment
• Strong collaboration skills and a flexible approach to working in teams
• Bias toward action, initiative and a focus on business strategies
• Systematic, communicative, and creative focus
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from communicating with customers
• Strong ability to capture a complete and accurate problem/symptom description of reported issues
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

Work experience:

• Experience working with customers is desirable
• Previous internship experience would be an asset
• Relevant work experience in an IT related consulting/support/development role

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.