Services Architecture Senior Specialist

Services Architecture Senior Specialist

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The mission of SAP Cloud Application Services (CAS) is to maximize customer success during the RUN phase of SAP cloud solution lifecycles. CAS helps customers drive adoption, stabilize operations, mitigate risk, and reduce total cost of ownership—freeing up resources for innovation. SAP Cloud Application Services supports customers across industries with ongoing maintenance, daily operations, and comprehensive functional and technical support for their SAP business applications. With best-in-class expertise, CAS ensures efficient operation of SAP private and public cloud solutions during the RUN phase.

We are seeking a highly motivated, solution-oriented team member for the role of a customer-facing Services Architecture Senior Specialist to strengthen our Cloud Application Services Global Solutioning Center. This team works closely with Sales leaders to deliver SLA-based managed cloud services focusing the RUN phase of SAP cloud solutions.

As a Services Architecture Senior Specialist, you will be responsible for analyzing customers' requirements related to cloud solution Run & Manage as well as Improve & Enhance phases, and for designing tailored managed service solutions to meet those needs.

Key responsibilities include:

• Support the Account and Industry/Services sales teams in deal qualification, solution design, and deal closure activities
• Lead service assessment and scoping workshops with customers, both onsite and remotely
• Contribute to strategic and complex deals
• Collaborate with global and regional stakeholders such as Global Commercial & Finance, Supplier Management, Sales, Account Teams, Delivery Execution, and Partners
• Develop service delivery models and deal-specific pricings aligned with customer requirements
• Contribute to the creation of Rough Order of Magnitudes (ROM), binding offers, and compelling value propositions
• Assist with and deliver customer presentations
• Align with Delivery Units to ensure feasibility and readiness of delivery capabilities
• Participate in customer contract creation, validation, and review processes
• Support complex RFP responses and contracting activities

Required skills include:

• Masters degree or equivalent
• Must be fluent in English and Portuguese (verbal and written)
• Spanish language is a plus
• ITIL certification
• PMP or similar is a plus
• Willingness to work in a global & virtual team
• Excellent verbal and written communications skills
• Strong presentation skills
• Previous knowledge on the Managed Services business is a plus
• Experience in the preparation of proposals and RFP responses
• Skills in one or several SAP products & cloud solutions
• Willingness to travel
• Creative & solution-oriented person that thinks out of the box
• Good listening skills and attention to details
• A team-player with a collaborative style to work with multiple groups & stakeholders

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.