Service Delivery Administrator United States

Service Delivery Administrator United States

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace. As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

This role exists to support and facilitate US Customer escalations and serve as a liaison between GBSI Documentation Team, Internal Departments and External Customers.

A Doc Support Representative is responsible to respond to phone and email queries, facilitate urgent corrections, monitor the Vessel Filing schedule and assist with contacting customers regarding RFI's. Adhere to all corporate and departmental standards while ensuring compliance with Country rules and regulations including US CBP requirements and compliance.

The primary interface with internal and external customers is via email; however, telephone communication is required, necessitating the need for both verbal and written communication skills. The Documentation Support rep works in a team environment, handling issues for customers in the United States.

Functions & Duties

• Process Agency RFI Report including customer notification

• Support Internal and External Customer escalations for North America

• Researching various items (Rules and Regulations, Partner Code discrepancies, POD requirements)

• Monitor manifest requirements for NDNL Countries and ensure manifesting is processed timely

• Print OBLs for North America Customers

• Support Lost OBL Process per HO instructions

Knowledge, Skills, Abilities

• Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data

• Excellent organizational skills with strong attention to detail and ability to prioritize

• Strong analytical skills to assess situations, identify trends, and resolve problems

• Ability to recognize events and issues that should be raised to other teams

• Possess effective time management skills

• Ability to multitask with multiple deadlines

• Demonstrated analytical skills and proactive approach to problem solving

• Must possess a proven high-level performance record.

• Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.

• Working knowledge of pivot tables beneficial.

• Bachelor's degree or some college coursework preferred.

• Experience in the transportation industry is preferred.

• Experience in team-based environment and Quality tools and techniques preferred.

Qualifications

Education

Required High School Diploma or GED

Work Experience

General Experience 1-3 years

Industry Experience 1-3 years

Previous Customer Service Experience/Logistics/Transportation– 1 year preferred

LARA – 1 year preferred

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.