SAP Ixp Intern - Business Support (limited Full - time)

Lead2Close Intern For Business Support

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Lead2Close Intern for Business Support, you help SAP's customer-facing roles (e.g. sales) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.

In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – therefore gaining a deep understanding of how sales operate in a highly matrixed company.

Handling end-user inquiries – detecting the problem, "decoding" the user's request, troubleshooting, and/or identifying the right path for the most efficient resolution

Prioritizing the user experience through empathy and expectation management, including de-escalating situations or handling frustrated users

Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You will engage in direct chat and ticket exchanges to navigate the user through their usability issues, perform transactional fixes, and balance speed and quality

Exchanging best practices, staying alert on trending issues, and following standard execution models to help our team be most efficient

Participating in, contributing to, or even hosting learning activities to consistently grow knowhow and collaboration

Creating or enhancing knowledge articles so our practices and solution steps can become beneficial to everyone

Managing your presence – aligning on absences, holidays, and priority times so that workloads stay balanced, and capacity gaps can be covered proactively. This includes weekend and holiday support during business-critical times, as needed

You may contribute input to scope, infrastructure, or process-related projects

The right candidate is curious and solution oriented. They are a fast learner and easily communicates and connects with people within and beyond the team, virtually or in person. Active university student (pursuing any university degree)

Strong English communication skills

A customer-service attitude: polite, helpful, quality-oriented, and empathetic

Analytical skills/Inquisitive mindset: asks the right questions and analyzes the answers to determine the best next steps

Multitasking/prioritization skills

Ability to break down or simplify complex scenarios to make them understandable for different audiences (connecting technology with business demands)

A can-do attitude

Confidence in navigating challenging situations or stakeholders

A team-player mindset

The Business Support team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize on bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit.

If you have less than three years' professional experience, you'll be part of SAP Next Gen.

SAP Next Gen connects curious, ambitious, team-oriented students and early talent to SAP's global community of innovators, peers, and leaders.

With access to hands-on experiences that sharpen skills, and the wisdom of the leaders shaping what's next, knowledge becomes impact and mentors become allies.

SAP Next Gen doesn't just prepare you for the future, it nurtures your talents and your drive so that you can create it with us, together.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.