SAP BASIS - IT Business Services Principal Consultant

Senior Basis Customer Service Manager

This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services (ECS). This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.

As a Senior BASIS Customer Service Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP's mission of enabling digital transformation for businesses worldwide.

Your key responsibilities include:

• Leading strategic client engagements and acting as the primary point of contact for high-priority issues.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Driving innovation by offering expert guidance on SAP technologies and solutions.
• Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction.
• Collaborating with cross-functional teams to design, implement, and optimize service delivery processes.

As our ideal candidate, you bring:

• A minimum of 6+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery.
• A proactive, results-oriented personality complemented by strong interpersonal skills
• Advanced knowledge in IT/cloud services, with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems.
• Proven skills in escalation management, stakeholder engagement, and contract management.
• Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
• Outstanding communication skills in English (German is a plus).
• A Bachelor's degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management).

You will stand out if you also demonstrate:

• Experience in leading international and multicultural teams.
• ITIL certification

Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world's largest private cloud service environments.