Data Services Consultant
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Data Services is an organization within SAP Concur that provides data analytics consultation, report-writing services, and training to customers who use SAP Concur hosted software applications such as Travel & Expense and Invoice modules. The Data Services Consultant will manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices for specific customer profiles & industries. For customer-requested reports, the Consultant will gather business requirements, translate these business requirements into a design, write the reports or dashboards, and work with customers to distribute the results throughout their organizations.
Responsibilities as a Data Consultant will include, but are not limited to, the following:
- Act as a subject matter expert for SAP Concur's reporting module for expense, invoice, and travel modules.
- Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
- Build, modify, and maintain custom reports as per customer’s agreed business requirements.
- Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
- Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
- Communicate project status with the SAP Concur project manager and/or customer (as applicable).
- Update progress in SAP Concur’s project tracking tool.
- Work on support cases from the reporting queue through to resolution (as needed).
- Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices, and methodologies.
- Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).
Qualifications
Education, Experience & Training required:
- Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
- At least 3+ years’ in consulting or related customer facing role.
- At least 3+ years’ work experience with data reporting and analysis.
- Experience with Business Intelligence solutions.
- Basic knowledge of SAP Concur software product, a plus.
- Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
- Ability to work productively in a fast-paced, ever-changing environment
- Ability to pass a background check
Job Specific Specialized Knowledge & Skills: (in order of priorities)
- Exceptional written and verbal communication skills in the following languages:
- English
- Chinese (Mandarin)
- Japanese and/or Korean
- Excellent presentation skills
- Strong analytical, consulting, and troubleshooting skills
- Project management skills
- Strong organizational skills and ability to deliver on commitments
- Creative solution development
- Ability to effectively utilize data and system tools.
- Strong computer skills/Microsoft Office knowledge
- Proven ability to engage and interact with internal & external teams to resolve customer issues
- Ability to persuade and influence
- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
Working environment (where major activities are carried out):
- Office
- Customer site (if applicable)
- 0-5% expected travel needs (if applicable)
Working hours:
- 40 hours per week
- Flexibility in working hours as needed to meet customer obligations
Physical and Cognitive or Mental Requirements:
- Major job activities – physical requirements:
- Use of computer and keyboard for extended periods of time on most or all workdays
- Use of telephone – throughout the workday as needed to conduct business
- Working under time pressure
- Working rapidly for long periods
- Communicating and interacting with others
- Major job activities – mental requirements:
- Multiple concurrent tasks
- Ability to perform under stress
- Writing, reading, and comprehension
- Problem solving
- Confidentiality
- Customer contact
EOE:
SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a diverse global work team. (M/F/D/V) Location: Dalian