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Data Services Consultant - Japanese

Develop tailored reporting solutions to optimize customer expense and invoice management
Dalian, Liaoning, China
Junior
18 hours agoBe an early applicant
CMA CGM

CMA CGM

A leading global shipping and logistics company offering container transport and a wide array of maritime, overland, and air freight services.

Data Services Consultant

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Data Services is an organization within SAP Concur that provides data analytics consultation, report-writing services, and training to customers who use SAP Concur hosted software applications such as Travel & Expense and Invoice modules. The Data Services Consultant will manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices for specific customer profiles & industries. For customer-requested reports, the Consultant will gather business requirements, translate these business requirements into a design, write the reports or dashboards, and work with customers to distribute the results throughout their organizations.

Responsibilities as a Data Consultant will include, but are not limited to, the following:

  • Act as a subject matter expert for SAP Concur's reporting module for expense, invoice, and travel modules.
  • Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
  • Build, modify, and maintain custom reports as per customer’s agreed business requirements.
  • Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
  • Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
  • Communicate project status with the SAP Concur project manager and/or customer (as applicable).
  • Update progress in SAP Concur’s project tracking tool.
  • Work on support cases from the reporting queue through to resolution (as needed).
  • Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices, and methodologies.
  • Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

Qualifications

Education, Experience & Training required:

  • Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
  • At least 3+ years’ in consulting or related customer facing role.
  • At least 3+ years’ work experience with data reporting and analysis.
  • Experience with Business Intelligence solutions.
  • Basic knowledge of SAP Concur software product, a plus.
  • Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
  • Ability to work productively in a fast-paced, ever-changing environment
  • Ability to pass a background check

Job Specific Specialized Knowledge & Skills: (in order of priorities)

  • Exceptional written and verbal communication skills in the following languages:
  • English
  • Chinese (Mandarin)
  • Japanese and/or Korean
  • Excellent presentation skills
  • Strong analytical, consulting, and troubleshooting skills
  • Project management skills
  • Strong organizational skills and ability to deliver on commitments
  • Creative solution development
  • Ability to effectively utilize data and system tools.
  • Strong computer skills/Microsoft Office knowledge
  • Proven ability to engage and interact with internal & external teams to resolve customer issues
  • Ability to persuade and influence
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

Working environment (where major activities are carried out):

  • Office
  • Customer site (if applicable)
  • 0-5% expected travel needs (if applicable)

Working hours:

  • 40 hours per week
  • Flexibility in working hours as needed to meet customer obligations

Physical and Cognitive or Mental Requirements:

  • Major job activities – physical requirements:
    • Use of computer and keyboard for extended periods of time on most or all workdays
    • Use of telephone – throughout the workday as needed to conduct business
    • Working under time pressure
    • Working rapidly for long periods
    • Communicating and interacting with others
  • Major job activities – mental requirements:
    • Multiple concurrent tasks
    • Ability to perform under stress
    • Writing, reading, and comprehension
    • Problem solving
    • Confidentiality
    • Customer contact

EOE:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a diverse global work team. (M/F/D/V) Location: Dalian

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Data Services Consultant - Japanese
Dalian China, CN, 116023
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About CMA CGM
A leading global shipping and logistics company offering container transport and a wide array of maritime, overland, and air freight services.