✨ About The Role
- The Vehicle Operations Support Specialist II will serve as the primary point of contact for resolving client issues related to vehicle conditions.
- The role involves coordinating vehicle sale processes and maintaining communication with auction departments to ensure timely services.
- The specialist will build relationships with clients and provide estimates for reconditioning services to enhance vehicle value.
- Educating clients on auction processes and upselling relevant products and services will be part of the responsibilities.
- Adherence to Cox standards and guidelines regarding reconditioning services is crucial for maintaining quality and accuracy.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle operations or a related field will be beneficial for understanding the complexities of the role.
- The candidate should possess excellent communication skills to foster positive relationships with clients and stakeholders.
- Proficiency in Microsoft Office applications, particularly Outlook and Excel, is essential for managing tasks and documentation.
- A detail-oriented mindset is necessary for conducting condition report and imaging audits accurately.