✨ About The Role
- The Senior Cloud Engineering Support Specialist will maintain multiple customer environments and ensure their reliability.
- The role requires working a minimum of 40 hours a week, with a focus on updating and managing the ticket backlog.
- The specialist will engage with both internal and external resources to troubleshoot and resolve technical issues.
- A commitment to providing a customer-first experience is a key aspect of the job.
- The position may involve some travel, estimated at 5% of the time.
âš¡ Requirements
- The ideal candidate will have a strong background in cloud engineering and support, with at least 7 years of relevant experience.
- A customer-first approach is essential, as the role involves direct interaction with clients to resolve issues.
- Experience in crisis management and the ability to identify and escalate high-priority issues is crucial.
- The candidate should be comfortable working in a team environment and collaborating with various divisions within the company.
- Strong communication skills are necessary for effectively managing cases through phone calls, emails, and ticketing systems.