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Senior Cloud Engineering Support Specialist (rapidscale)

Manage and maintain customer cloud environments while ensuring exceptional service delivery.
Raleigh, North Carolina, United States
Senior
$31.49-$47.26 USD per hour
3 weeks ago
Clutch Technologies

Clutch Technologies

The leading software platform used by dealerships and OEMs to enable vehicle subscription.

144 Similar Jobs at Clutch Technologies

✨ About The Role

- The Senior Cloud Engineering Support Specialist will maintain multiple customer environments and ensure their reliability. - The role requires working a minimum of 40 hours a week, with a focus on updating and managing the ticket backlog. - The specialist will engage with both internal and external resources to troubleshoot and resolve technical issues. - A commitment to providing a customer-first experience is a key aspect of the job. - The position may involve some travel, estimated at 5% of the time.

âš¡ Requirements

- The ideal candidate will have a strong background in cloud engineering and support, with at least 7 years of relevant experience. - A customer-first approach is essential, as the role involves direct interaction with clients to resolve issues. - Experience in crisis management and the ability to identify and escalate high-priority issues is crucial. - The candidate should be comfortable working in a team environment and collaborating with various divisions within the company. - Strong communication skills are necessary for effectively managing cases through phone calls, emails, and ticketing systems.
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Senior Cloud Engineering Support Specialist (rapidscale)
Raleigh, North Carolina, United States
$31.49-$47.26 USD per hour
Engineering
About Clutch Technologies
The leading software platform used by dealerships and OEMs to enable vehicle subscription.