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Sales And Retention Representative
Negotiate with customers to retain their subscriptions and enhance their service experience.
Remote
Entry Level
1 month ago
Clutch Technologies
The leading software platform used by dealerships and OEMs to enable vehicle subscription.
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✨ About The Role
- The Sales and Retention Representative will handle calls from customers considering downgrading or disconnecting services.
- They will engage in transparent conversations to help customers understand the value of Cox products and services.
- The role involves upselling and cross-selling additional products and services to meet customer needs.
- Representatives will negotiate pricing and identify new opportunities while discussing competitors.
- They will utilize a customer database to tailor solutions and clarify billing for customers.
âš¡ Requirements
- The ideal candidate is persistent and resilient, embracing change as a natural part of the sales process.
- They possess strong persuasive skills, enabling them to negotiate effectively with customers.
- A self-starter with a familiarity with technology, they are comfortable discussing pricing and competition.
- They have a consultative sales approach, focusing on understanding customer needs rather than just taking orders.
- Experience in customer service or sales is beneficial, particularly in retaining customers and upselling products.
About Clutch Technologies
The leading software platform used by dealerships and OEMs to enable vehicle subscription.