Company

Cox Communications, Inc.

Job Family Group

Information Technology

Job Profile

Data Center Operations Specialist I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back-office departments, sales support teams, vendors, and partners to ensure the highest levels of Media fulfillment occur. Reports to Operations Supervisor.

Location

This role requires that you reside within the Atlanta Metro area. This is a hybrid role, and the schedule is a mix of work-from-office/work-from-home.

Primary responsibilities and essential functions

Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.

• Responsible for coordinating/supporting issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Responsible for proper encode of local advertisements for long form or short form digital Insertion system.
• Able to make necessary adjustment to pre-roll times, Audio and Video levels with regards to the insertion equipment to maintain good on air quality.
• Monitors all networks that air local advertising for audio and video quality.
• Communicate all equipment failures and technical errors.
• Work with external ad partners on actively identifying and resolving systemic playback issues.

Qualifications

Skills and Requirements:

Required

• HS diploma, GED or relevant work experience
• 1+ years of experience including experience in some type of Video, NOC, or Broadcast environment
• Experience troubleshooting.
• Requires strong knowledge of windows operating systems, Microsoft office suite including Excel, Word, and Outlook
• Troubleshooting. Excellent interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization.
• Strong attention to detail.

Preferred

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
• Experience in telecommunications industry desired.
• Digital ad insertion technology

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.