✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues related to vehicle subscriptions.
- This role involves coordinating vehicle sale processes and maintaining communication with auction departments to ensure timely service.
- The specialist will conduct condition report audits and manage reconditioning services to enhance vehicle value.
- The position requires educating clients on auction processes and upselling relevant products and services.
- Adherence to Cox standards and guidelines regarding reconditioning services is crucial for maintaining quality and accuracy.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle inspection processes and knowledge of condition report data will be beneficial.
- The candidate should possess excellent communication skills to build positive relationships with clients and stakeholders.
- Proficiency in Microsoft Office applications, particularly Outlook and Excel, is essential for this role.
- A detail-oriented individual who can prioritize tasks and manage multiple accounts will thrive in this position.