✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues related to vehicle subscriptions.
- Responsibilities include coordinating sale vehicle run processes and maintaining communication with auction departments.
- The role involves building relationships with clients and conducting condition reports to ensure vehicle quality.
- The specialist will educate clients on auction processes and recommend products and services based on their needs.
- Adherence to Cox standards and guidelines regarding reconditioning services is crucial for maintaining quality and accuracy.
âš¡ Requirements
- The ideal candidate will have experience in customer service, particularly in resolving client issues and fostering positive relationships.
- Strong communication skills are essential for collaborating with auction teams and various stakeholders.
- A background in vehicle inspection or knowledge of vehicle condition reports will be beneficial for this role.
- The candidate should demonstrate effective prioritization skills and professionalism in client interactions.
- Proficiency in Microsoft Office applications and other internal business platforms is required.