✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues related to vehicle subscriptions.
- Responsibilities include coordinating sale vehicle run processes and maintaining communication with auction departments.
- The role involves examining vehicles in the sales lineup to ensure quality standards and completing estimates for reconditioning services.
- The specialist will educate clients on auction processes and recommend products and services based on their needs.
- Adherence to Cox standards and guidelines regarding reconditioning services is crucial for maintaining quality and accuracy.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle inspection processes and knowledge of condition report data is essential for success in this role.
- The candidate should possess excellent communication skills to build positive relationships with clients and internal stakeholders.
- Proficiency in Microsoft Office applications and other internal business platforms is required.
- The successful individual will demonstrate effective prioritization skills and professionalism in client interactions.