✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues related to vehicle subscriptions.
- Responsibilities include coordinating vehicle sale processes and maintaining communication with auction departments to manage client inventory.
- The role involves examining vehicles to ensure they meet quality standards and completing estimates for reconditioning services.
- The specialist will educate clients on auction processes and recommend additional products and services based on their needs.
- Adherence to Cox standards and guidelines regarding reconditioning services is a key aspect of this position.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle inspection processes and knowledge of condition report data is essential for success in this role.
- The candidate should possess excellent communication skills to build positive relationships with clients and internal stakeholders.
- Proficiency in Microsoft Office applications, particularly Outlook and Excel, is necessary for managing client information and reports.
- A detail-oriented mindset is crucial for conducting audits and ensuring compliance with reconditioning service standards.