✨ About The Role
- The Senior Support Engineer will deliver expert-level technical support services to worldwide customers.
- Responsibilities include software usage guidance, service restoration, and performance tuning across the entire product portfolio.
- The role requires advanced troubleshooting skills and creative problem-solving capabilities.
- The position may involve working outside of regular hours to provide 24x7x365 support coverage.
- The engineer will work autonomously and must be self-motivated to handle complex technical challenges.
âš¡ Requirements
- The ideal candidate will have expert knowledge of MariaDB or MySQL Server and related tools.
- A strong passion for serving customers and solving technical problems is essential for success in this role.
- Experience in a 24×7 support environment is crucial, as the role requires availability outside of regular work hours.
- The candidate should possess strong knowledge of SQL and query optimization, along with Linux Sysadmin experience.
- Excellent written and spoken English communication skills are necessary to effectively interact with customers.