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Senior Support Engineer - Remote Eligible

Provide expert technical support for MariaDB products to ensure customer success and satisfaction.
Remote
Senior
4 weeks ago
Clustrix

Clustrix

Clustrix provides a scalable SQL database designed for high-performance, real-time analytics and transactional workloads.

✨ About The Role

- The Senior Support Engineer will deliver expert-level technical support services to worldwide customers. - Responsibilities include software usage guidance, service restoration, and performance tuning across the entire product portfolio. - The role requires advanced troubleshooting skills and creative problem-solving capabilities. - The position may involve working outside of regular hours to provide 24x7x365 support coverage. - The engineer will work autonomously and must be self-motivated to handle complex technical challenges.

âš¡ Requirements

- The ideal candidate will have expert knowledge of MariaDB or MySQL Server and related tools. - A strong passion for serving customers and solving technical problems is essential for success in this role. - Experience in a 24×7 support environment is crucial, as the role requires availability outside of regular work hours. - The candidate should possess strong knowledge of SQL and query optimization, along with Linux Sysadmin experience. - Excellent written and spoken English communication skills are necessary to effectively interact with customers.
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Senior Support Engineer - Remote Eligible
Remote
Engineering
About Clustrix
Clustrix provides a scalable SQL database designed for high-performance, real-time analytics and transactional workloads.