Unified Support Engineer (imunify Focus) - remote/ Work Anywhere - Remote Eligible
CloudLinux
Support Engineer
We are currently seeking an experienced Support Engineer with a strong focus on security. The ideal candidate will possess a solid background in working with web application firewalls (WAF), mitigating DDoS attacks, detecting and handling malicious code, and having experience with popular Content Management Systems (CMS) and other relevant security practices.
The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they'll be supporting the world's best web-hosting Linux-based operating system, and other leading Linux-based products.
CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.
Responsibilities:
- Give world-class technical support to worldwide customers
- Use your Linux skills to analyze and solve different technical issues
- Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
- Engage directly with customers, make sure they're happy, and love us and our products
- Involve yourself with product development, using your insight into customers' issues and use cases
- Create Knowledge Base articles based on your findings