Senior Support Engineer - Imunify Specialized Support (remote - only Opportunity) - Remote Eligible
CloudLinux
Senior Support Engineer
We are looking for a Senior Support Engineer to join our Imunify Specialized Support Team. In this role, you will handle the most complex escalations within Support, ensuring that only issues requiring other departments' involvement are passed to Specialized Support.
The specialized Support staff is to set an example with every customer they handle. Some of the most important responsibilities are providing mentorship, training, and support to our junior staff, reducing the overall inflow of tickets and escalations. The creation of the technical documentation, quality oversight, and work with the Support Management and other Departments are essential to the specialized team's success.
Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers. Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention.
You are:
- Technical, a passionate problem-solver with a customer-centric mindset
- At home with Linux, because you'll be supporting the world's best web hosting Linux-based operating system, and other leading Linux-based products
- Organized, resourceful, and responsive, because you'll be working remotely, at home, or wherever suits you best
What you will do:
- Give world-class support to worldwide customers
- Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
- Engage directly with customers, make sure they're happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
- Involve yourself with product development, using your insight into customers' issues and use cases