People Operations Associate

People Operations Associate

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are looking for a People Operations Associate to join our People Operations Service Delivery team. This is a hybrid role out of Vancouver, Toronto, or Calgary.

What Your Team Does:

The People Operations Associate is a foundational member of the Service Delivery Team, responsible for providing first-line support to employees and managers across core People Operations processes. This role is focused on delivering fast, friendly, and accurate support through centralized intake channels while ensuring requests are handled consistently and in alignment with documented processes.

What You'll Work On:

• Serve as the primary point of contact for employee and manager inquiries submitted through FreshService, Slack, and email.
• Resolve Tier 1 requests related to the employee life cycle, such as onboarding, offboarding, payroll, benefits, leave of absence, employment verification, and general People policies using documented workflows and knowledge articles.
• Follow standardized processes and decision trees to ensure consistent, compliant, and high-quality service delivery.
• Maintain and update tickets in FreshService to ensure accurate tracking, documentation, and auditability of employee requests.
• Identify when issues fall outside Tier 1 scope and escalate appropriately to Senior People Operations Specialist and/or Team Lead, People Operations Service Delivery.
• Take ownership of knowledge base content by maintaining accuracy, updating resources, and identifying opportunities to improve employee self-service.
• Support data entry and validation across People systems to ensure employee records and transactions are accurate and up to date.
• Deliver a positive employee experience by communicating clearly, empathetically, and professionally with employees at all times.

What You May Have:

• Comfort working in structured workflows and following documented processes and decision trees.
• Experience using ticketing systems, case management tools, or HR systems (e.g., FreshService, Workday) is preferred.
• Strong written communication skills and ability to explain People processes clearly to employees.
• High attention to detail, with the ability to accurately process transactions and maintain data integrity.
• A service-oriented mindset with a focus on providing fast, friendly, and reliable support.

This role is a backfill for an existing position.

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $58,300 to $78,900 CAD. There are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.