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Customer Support Representative [contract] - Remote Eligible
Resolve technical issues for school districts preparing Clever accounts for the new school year.
Remote
Entry Level
$25 - 28 USD / hour
4 weeks ago
✨ About The Role
- The role involves managing and prioritizing a high volume of customer support requests via phone and email.
- The representative will communicate with District Administrators and Application Partners to resolve product-related issues.
- Analytical and problem-solving skills will be utilized to investigate, test, and troubleshoot system features.
- The position requires collaboration and support within the team, sharing ideas and knowledge.
- The contract opportunity begins on May 19 or June 16 and concludes on September 26, 2025.
âš¡ Requirements
- The ideal candidate has experience in fast-paced customer-facing positions, particularly in email or phone support.
- A passion for solving technical problems and helping others is essential for success in this role.
- The candidate should be comfortable navigating ambiguity and partnering with customers to find solutions.
- Excellent communication skills are necessary to explain technical concepts to both technical and non-technical audiences.
- A strong interest in education and belief in Clever's mission of connecting every student to a world of learning is important.
Customer Support Representative [contract] - Remote Eligible
Remote
$25 - 28 USD / hour
Support
About Clever
The platform that powers technology in the classroom.