Temporary Student Worker - Patient Service Specialist

At Cleveland Clinic Health System

We believe in a better future for healthcare. Each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Temporary Student Worker - Patient Service Specialist

Location

Strongsville

Facility

Strongsville Fam Health Surg Center

Department

Strongsville Admin-Regional Operations

Shift

Day/Evening Rotation

Schedule

8:00am-4:30am/11:30am-8:00pm

Job Summary

When you join the Cleveland Clinic's Strongsville Family Health and Surgery Center team, you become a caregiver at one of the most respected healthcare organizations in the world. This patient-friendly facility offers a wide array of services to provide patients with unparalleled care and support. Here, you will work alongside passionate and dedicated caregivers, receive endless appreciation and build a rewarding career.

As a Temporary Student Worker, you will gain hands-on experience from some of the best caregivers in the field. You will assist with various administrative, clerical, patient service and operational support tasks, offering a unique opportunity to enhance your customer service, technological and organization skills within a healthcare setting. Come experience first-hand the dynamic, innovative and explorative culture at Cleveland Clinic.

A caregiver in this position works full-time.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• Additional education/training and experience in applicable roles/settings.

Preferred qualifications for the ideal future caregiver include:

• High School Diploma/GED

Physical Requirements:

• Requires occasional computer entry, sitting, standing and walking to attend meetings.
• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.