Environmental Services Guest Services Navigator

Environmental Services Guest Services Navigator

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As the Environmental Services Guest Services Navigator, you will perform rounds on assigned units, addressing patient needs and concerns as needed. You will address issues promptly by collaborating with staff and utilizing all available support to both prevent further complaints and drive improvements. Exhibiting a high level of customer service, you can also assist patients, families, guests and visitors with finding local destinations, such as restaurants, shopping centers or exciting outing opportunities. This role offers an excellent way to expand your communication and management skills, all while making a direct positive influence in the Cleveland Clinic experience.

A caregiver in this position works days from 7:00 a.m. – 3:30 p.m. with every other weekend and holiday rotation requirements.

A caregiver who excels in this role will:

• Meet and greet patients and visitors.
• Perform daily visitation/interviewing of patients on assigned units with regard to EVS services.
• Act as an information resource for patients and families.
• Provide some concierge services to assist patients and guests with accessing information, driving directions, restaurants, shopping and amenities within the Cleveland Clinic and local community.
• Assist with the quality control of the department cleaning process through the use of fluorescent marking program.
• Assist in maintaining safety needs of patients. Corrects and/or reports safety, cleaning or maintenance needs.
• Resolve EVS service issues and investigate complaints/concerns with the HEART model.
• Consult patients, family members and caregivers regarding resolving complaints/concerns.
• Participate in best practice initiatives, offer suggestions and support EVS management staff in satisfaction initiatives.
• Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

Preferred qualifications for the ideal future caregiver include:

• One year of related experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to be mobile for extended periods of time
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to move/transport items weighing up to 10 pounds (lbs.)
• Ability to move/transport equipment weighing up to 10 pounds (lbs.)
• Ability to move/transport carts weighing up to or more than 100 pounds (lbs.)
• Ability to inspect equipment
• Ability to clean, operate cleaning equipment and use cleaning products
• May come into contact with communicable diseases and/or body fluids

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.