Caregiver Support Coach

The Power of Every One

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Job Title

Caregiver Support Coach

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Nursing Education-Nursing Institute

Shift

Day/Evening Rotation

Schedule

8:00am-5:00am

The Howley ASPIRE Pathways is an enrichment program sponsored by The Howley Foundation in collaboration with Cleveland Clinic. This enrichment initiative is designed for high school juniors interested in pursuing careers in Respiratory Therapy, Surgical Technology or Sterile Processing. The Howley ASPIRE Pathways focuses on providing participants with career options and critical skill sets to support their transition through higher education, entry into the workforce, and beyond. This 12-week hands-on enrichment program will offer instruction to high school juniors to develop their understanding of careers in Respiratory Therapy, Surgical Technology and Sterile Processing. Students can expect to be enlightened on, but not limited to exploration of Respiratory Therapy, exploration of Sterile Processing, exploration of Surgical Technology, CPR certification/Heart Saver and mock code, shadow and hands-on experience, college and on-the-job training, collaboration with experts in healthcare and advanced medical training equipment.

This is a full-time position. A caregiver in this role will work 40 hours per week with 12 Saturdays per year and Tuesday evening requirements from 4:00pm to 8:00pm.

A caregiver who excels in this role will:

• Perform comprehensive Caregiver risk assessments to determine risk stratification level and follow-up cadence for individualized coaching for up to one year.
• Manage a caregiver caseload of 100+ caregivers at various risk stratification levels.
• Engage caregivers in the development of an individualized plan to address barriers by reducing and/or eliminating social, psychological, financial, behavioral and regulatory barriers to facilitate successful first-year employment.
• Maintain a network of resources for internal and external consultation and assist caregivers with linkage to resources to facilitate optimal support.
• Document professional recommendations, coordination interventions and individualized coaching plans in accordance with HIPPA.
• Utilize a tracking system to document and track caregiver demographic information, risk stratification level, and interventions, tools and referrals used to support caregiver success.
• Act as a liaison between caregivers, unit leadership and Human Resources to support caregiver success and address urgent or emerging concerns.
• Collaborate with Human Resources and unit leadership on investigations and development of performance improvement plans.
• Educate caregivers on career pathway options in support of career progression and support academic transition.
• Track current and emerging entry-level workforce trends and concerns.
• Design, revise, and facilitate core curriculum and professional development workshops to support workforce readiness.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in a human services field (mental health counseling, psychology, social work, etc.) or nursing
• Three or more years of related work experience
• Ability to facilitate large group training sessions and provide one-on-one coaching to individuals
• Ability to build relationships at all levels of the organization by participating on committees, supporting management and advocating for caregivers
• Set the tone for caring and compassion through communication and facilitation
• Excellent interpersonal skills, as evidenced by supportive and constructive communication
• Demonstrated cultural competency across diverse cultures and socioeconomic statuses
• Clear and concise written and verbal communication skills

Preferred qualifications for the ideal future caregiver include:

• Master's degree in human services related field (i.e. education, mental health counseling, psychology, sociology, social work) or nursing preferred.
• Degree-related certification is preferred
• One year of experience in group/individual facilitation in a counseling or teaching environment

Physical Requirements:

• May require extended periods of standing, walking or sitting.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
• Must have own transportation to travel to multiple sites. Ability to work evenings and weekends, when necessary, to represent programs, conduct training sessions and attend community events.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.