Sales Support Account Manager

Sales Support Account Manager

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Responsibilities

The Sales Support Account Manager plays a vital role in ensuring business continuity, customer satisfaction, and revenue growth across sales territories where U.S. Field Sales Representative positions are temporarily vacant. These vacancies typically last around 90 days. During this time, the Sales Support Account Manager acts as the primary customer contact, managing relationships, driving opportunities, and maintaining seamless operations. Each manager may support up to three inactive territories simultaneously.

Core Responsibilities:

• Collaborate with the District Sales Manager (DSM) to review the territory landscape, open opportunities, service needs, and administrative priorities.
• Send introductory communication to customers in assigned territories, positioning yourself as their interim sales representative.
• Serve as the main point of contact for all customer needs during the transition period.
• Review and progress all open opportunities within the territory.
• Engage with customers to understand needs, recommend solutions, and move deals forward.
• Partner with the DSM or local branch teams to advance opportunities requiring additional support.
• Provide end-to-end administrative support across accounts, including:
• Processing invoice requests and PO changes.
• Managing credits or credits rebill requests.
• Executing service order changes and account updates.
• Responding promptly to customer inquiries and requests.
• Analyse customer accounts and business verticals to identify unmet needs.
• Proactively recommend relevant products or services.
• Present tailored solutions to expand account value and drive growth.
• Conduct regular weekly or bi-weekly calls with the DSM to review:
• Open opportunities
• Customer issues
• Administrative updates
• Any field support requirements
• Support a seamless handover once a new Field Sales Representative assumes the territory.
• Review outstanding opportunities, services, and administrative items.
• Coordinate customer communication regarding the account manager transition.

Qualifications

Required Skills & Qualifications:

• Strong customer relationship and account management expertise.
• Proven ability to cross-sell and upsell effectively.
• Excellent verbal and written communication skills.
• Strong organizational and follow-through abilities.
• Experience in account administration and issue resolution.
• Ability to manage multiple territories with attention to detail.

Shift Timings: 6:00 PM – 03:00 AM IST & 8:00 PM – 5:00 AM IST. Willingness to work from the office and stretch when business requires.